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+61 7 4051 7888

43 The Esplanade Cairns 4870 QLD Australia

Tropical Luxe Pacific Hotel Cairns

Frequently Asked Questions

Welcome to Pacific Hotel Cairns. We've put together the below handy guide of FAQ's. Get in contact with our team if there is anything else we can help with.

What time is check-in and check-out?

  • Check-in: 2pm
  • Check-out: 11am

What does being a cashless hotel mean?

  • We are a cashless hotel, minimising a touchpoint to increase hygiene for our guests, staff and community.
  • If you don't have a valid credit card to pre-authorise your room at check-in, the cost of one room night is required for the bond. This will need to be paid by a debit card.

Do you have parking?

  • We have limited parking on-site, available for $20 per night.
  • As availability is limited, parking offsite may be required.
  • Please view Cairns Council parking information for alternative parking arrangements.

What if I need to cancel my booking?

  • All new bookings made direct on our website are fully flexible up to 24-hours prior to arrival.
  • Our third-party partners (e.g. Expedia and have also put in place flexible cancellations, however, you will need to contact them directly for booking alterations.

Why should I book directly via this website?

  • Flexible cancellations.
  • No pre-payments.
  • Receive a welcome gift on arrival.
  • The ease of contacting us directly to make changes to your booking which is unmatched by any other service.
  • You are supporting the local economy when you book directly with us.
  • However, please keep in mind this is subject to the terms and conditions of your booking type.

Level 11 Upgrades

  • Please be advised that the top floor of Pacific Hotel Cairns is currently being upgraded as part of our Guest Enhancement Program.
  • It is our intention to have minimal disruption to guests currently staying with us and work should only take place between 9am - 4pm.

Housekeeping Daily Service

  • Your room will be professionally serviced by our Pacific Housekeeping team to meet the high standards set in our Pacific Hotel Care policy.
  • As hospitality linen supply chains are continually impacted by labour shortages across Australia, we kindly ask that you consider reusing your towel if you are staying multiple nights by hanging up your towel after use.
  • Reusing towels also helps conserves water and reduces the amount of detergents entering our water systems.
  • For a replacement, simply leave elsewhere in the bathroom.

Are there guest laundry facilities?

  • Yes! There are guest laundry's on levels: 4, 6, and 8.
  • Although we are a cashless hotel, our laundry machines are coin-operated. If you need coins to operate the machine, they can be purchased from reception.
  • It is our intention to move to a card-based payment method for our laundry machines in the near future.

I'm under 18 can I book and stay at Pacific Hotel Cairns?

  • You must be 18 and over to book and stay with us.
  • Don't worry though, bring along an adult to enjoy all the perks of a stay at Pacific Hotel Cairns together.

Is your restaurant open?

  • Breakfast is available from 6.30am - 9.30am daily.
  • A tasty evening menu is available from 4pm - 8pm daily for room service or to enjoy at the restaurant.

Is there a dress code for the restaurant?

  • Guests dining at the restaurant must be wearing neat and tidy attire and shoes/sandals.
  • For example, we will ask you to stop by your room to grab a t-shirt if you are wearing swimmers.

Where is the restaurant located?

  • Breakfast (6.30am - 9.30am)  is served at our restaurant, located on the ground floor of Pacific Hotel Cairns.
  • Our evening menu and beverage menu (4pm - 8pm) are served in our lobby lounge or can be ordered as Room Service before 7pm (dial 9).

Can I request an early check-in or late check-out?

What about a room upgrade?

  • Room upgrades can also be requested prior to arrival.
  • Perhaps you would like a room on a higher floor or would like to try out our Tropical Luxe experience?
  • Send us an email and our team will confirm room availability and the upgrade fee for your booking.

I can't decide where to stay in Cairns. . . why should I book with Pacific Hotels?

  • Pacific Hotel Cairns boasts a magnificent location, personalised service and award winning hospitality.
  • This is the best location in Cairns - ideal for visitors who wish to explore and enjoy all the attractions Cairns has to offer.
  • Rooms on level 4 and higher feature private balconies.
  • Our Tropical Luxe collection is located across levels 2 and 3, featuring King size beds, a tropical theme and spacious bathrooms.

What measures are in place for the safety of staff, guests and the community?

  • Our rooms and public areas are cleaned with commercial-grade cleaning chemicals.
  • The frequency and intensity of cleaning high touchpoints has been increased, including all public area surfaces, door handles, room keys, staff entrances, and guest entrances.
  • Staff are provided with the most up to date information as well as the importance of maintaining extremely high standards of cleanliness.
  • Sanitisers are available at central points throughout the hotel.

Do you charge a credit card surcharge?

Yes, we do charge a credit card surcharge of 1.8% for Visa, MasterCard, JCB and UnionPay while 3% credit card surcharge for Diners Club and Amex. 

Do I need a credit card to book my room?

A credit or debit card number will need to be provided to complete your booking with Pacific Hotel Cairns?

Do I need a credit card to check-in?

A credit card can be provided at check-in to pre-authorise your room for any incidentals throughout your stay. If you do not have a credit card, the first nights accommodation will need to be paid or a cash bond provided.

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